IP-VANTAGE Support is a range of IP centric support services designed specifically for the voice and data reseller channel.  Gold IP-VANTAGE Support has been designed for medium to large size enterprises.

Benefits

• 9am to 5pm Monday to Friday Excluding Public & Bank Holidays
• Access to both On-Line Logging and Tracking system with auto e-mail up-dates or via priority TAC support number 
• Engineer to site standard 4 hour response for logged call
• Priority access to TAC (Technical Assistance Centre) for configuration & technical support. Guaranteed call back within 30 minutes of call being logged
• On-site replacement and reconfiguration of faulty equipment
• Dedicated TAC engineer and quarterly review telephone meetings
• Telephone support via TAC engineer for system support and configuration recommendations 
• Dedicated dealer account management
• Software Cover including upgrades/bug fixes
• Remote dial in support from TAC

Gold Cover Upgrade Options

• Call back enhanced to 15 minutes
• Enhanced cover Monday to Saturday inc. bank and public holidays 
• Enhanced Cover 8am to 8pm

PDF Documents

Platinum Support

Gold Support

Silver Support

Bronze Support