IP-VANTAGE Support is a range of IP centric support services designed specifically for the voice and data reseller channel.  Platinum IP-VANTAGE Support has been designed for enterprises with mission critical support requirements.

Benefits

• 8am to 8pm Monday to Saturday including Public & Bank Holidays
• Access to both On-Line Logging and Tracking system with auto e-mail up-dates or via priority TAC support number 
• Engineer to site standard 4 hour response for logged call
• Priority access to TAC (Technical Assistance Centre) for configuration & technical support. Immediate TAC call back on fault being logged
• On-site replacement and reconfiguration of faulty equipment
• Dedicated TAC engineer and quarterly review on-sit network meetings with a follow up report and recommendations
• Telephone support via TAC engineer for system support and configuration recommendations 
• Dedicated dealer account management
• Software Cover including upgrades/bug fixes 
• Remote dial in support from TAC

Platinum Cover Upgrade Options

• Immediate TAC call on fault logging
• Enhanced response to 24/7/365 support
• Enhanced engineer to site 2 hour response (subject to location approval)

PDF Documents

Platinum Support

Gold Support

Silver Support

Bronze Support