IP-VANTAGE Support is a range of IP centric support services designed specifically for the voice and data reseller channel.  Silver IP-VANTAGE Support has been designed for medium sized enterprises, where support requirements are not mission critical.

Benefits

• 9am to 5pm Monday to Friday Excluding Public & Bank Holidays
• Access to both On-Line Logging and Tracking system with auto e-mail up-dates or via priority TAC support number 
• Engineer to site standard 8 hour response for logged call
• Priority access to TAC (Technical Assistance Centre) for configuration & technical support.
• Guaranteed call back within 60 minutes of call being logged
• On-site replacement and reconfiguration of faulty equipment
• Quarterly telephone support via TAC engineer for system support and configuration recommendations 
• Dedicated dealer account management

Silver Cover Upgrade Options

• Remote dial in support from TAC
• Call back enhanced to 30 minutes
• Software Cover
• Enhanced engineer on-site response to 4 hour
• Enhanced cover Monday to Saturday not including Public or Bank Holidays
• Enhanced cover 8am to 6pm

PDF Documents

Platinum Support

Gold Support

Silver Support

Bronze Support